Maryland Organization of Nurse Leaders

April MONL Meeting and Presentation. Topic: Making people feel safe in our care: Stepping up to improve the healthcare experience for the Lesbian, Gay & Transgender Community

Sheraton Columbia Town Center Hotel
10207 Wincopin Circle
Columbia, MD 21044

Thursday, April 26, 2018 at 12:00pm ET - 4:00pm ET
This event has ended.

10207 Wincopin Circle, Columbia, MD 21044



Making people feel safe in our care: Stepping up to improve the healthcare experience for the Lesbian, Gay & Transgender Community


Shane Snowdon, MA and Paula Niera, J.D., MSN, RN, CEN

Credits Offered

This event offers 2.5 contact hours to attendees.
Accredited by Axis medical.


Additional Information

Making People Feel Safe in Our Care:

Stepping up to improve the healthcare experience for the Lesbian, Gay & Transgender Community

April 26, 2018

Please join us for our quarterly meeting located at Turf Valley, from 12:00 to 4:00 p.m.

Ellicott City, MD


This educational activity is jointly provided by AXIS Medical Education and

Maryland Organization of Nurse Leaders (MONL).



Many missteps and grievances are created on a continuum of microaggressions through day-to-day interactions with caregivers or extreme and outright refusal to provide culturally sensitive care.  These thought-provoking presentations from two experts that are national speakers on this topic will provide healthcare leaders insight and tools to implement within their organizations starting from registration to discharge and continuous follow up for this growing community that not only present as patients

but also as members of healthcare teams.


Target audience: Charge nurses, managers, directors and executive leaders working throughout the continuum of care in the acute, subacute or long term care


Learning Objectives:

1. Discuss major challenges faced by gay, lesbian and bisexual patients and key strategies for addressing them

2. Discuss the impact of unconscious bias and societal stigma on healthcare disparities facing the transgender community

3.Identify at least 3 solutions to challenges in clinical settings that can improve the ability to provide welcoming, supportive care to transgender patients

4. Identify at least 3 solutions to organizations challenges to enhance the recruitment and retention of transgender healthcare professionals and staff.



·         Lunch: 12:00 Noon

·         Business Meeting: 1:00 PM

·         Presentation with Q & A: 1:30-4:00 PM



Shane Snowdon, MA, currently provides consulting and training to healthcare organizations and health education institutions around the country. Previously, she founded and led the Center for LGBT Health and Equity at the University of California San Francisco (UCSF), the nation’s first LGBT office in a healthcare or health education setting; she also co-founded UCSF’s groundbreaking Center of Excellence for Transgender Health. In addition, she created and headed the LGBT Health & Aging Program of the Human Rights Campaign (HRC), the nation’s largest LGBT organization.

Shane has provided LGBT health training and consulting to the American Medical Association (AMA), Association of American Medical Colleges (AAMC), American Hospital Association, and hundreds of medical centers, health professional schools, and other health organizations. She has also written extensively on LGBT health, serving as Project Adviser for The Joint Commission’s LGBT Field Guide and as the author of Recommendations for Enhancing the Climate for LGBT Students & Employees in Health Professional Schools.


Shane has designed and convened numerous LGBT health meetings, including the annual LGBTQI Health Forum for Health Professional Students and the National Summit on LGBT Concerns in Medical Education for faculty and administrators. She has served as a board member for a wide variety of LGBT groups, including the Gay & Lesbian Medical Association and the National LGBT Health Coalition. Her groundbreaking work has received extensive recognition, including the Health Achievement Award of the Gay & Lesbian Medical Association, the Transgender Law Center Ally Award, and the University of California Award for Exceptional University Service and Award for GLBT Leadership.


Paula Niera, J.D., MSN, RN, CEN graduated with distinction from the United States Naval Academy in 1985. A Surface Warfare Officer, she served as a regular and reserve officer including serving in mine warfare combat during Operation Desert Storm. Her military decorations include three Navy Commendation Medals, the Navy Achievement Medal and the Combat Action Ribbon as well as numerous unit, campaign and service awards. After leaving the Navy in 1991, she began her career as a registered nurse. She is certified in emergency nursing and focused her career on adult emergency care and trauma resuscitation. From 2008-2016, Paula served as the Nurse Educator in Emergency Medicine at The Johns Hopkins Hospital. She also served as the co-chair of the Johns Hopkins Transgender Medicine Executive Taskforce. In November 2016, she became the first Clinical Program Director of the Johns Hopkins Center for Transgender Health. An attorney and member of the Maryland bar since 2001, Paula was a leader in the repeal of the Don’t Ask, Don’t Tell policy. For more than a decade, she has been recognized as one of the nation’s leading experts on transgender military service. As part of her role at Hopkins, she lectures nationally on the need for improved transgender cultural competence in healthcare.  In 2015, she made naval history by becoming the first transgender Navy veteran to have her discharge documentation updated to reflect her correct name by order of the Navy. In 2016, the Secretary of the Navy named her to be the co-sponsor of the USNS HARVEY MILK (T-AO-206). Paula and her partner reside in Bowie, Maryland




Accreditation Statement


 In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and Maryland Organization of Nurse Leaders (MONL).  AXIS Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


Credit Designation for Nursing

AXIS Medical Education designates this continuing nursing education activity for 2.5 contact hours.


Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity.


AXIS Contact Information

For information about the accreditation of this program please contact AXIS at


Disclosure of Conflicts of Interest

AXIS Medical Education requires instructors, planners, managers and other individuals and their spouse/life partner who are in a position to control the content of this activity to disclose any real or apparent conflict of interest they may have as related to the content of this activity. All identified conflicts of interest are thoroughly vetted by AXIS for fair balance, scientific objectivity of studies mentioned in the materials or used as the basis for content, and appropriateness of patient care recommendations.


The faculty reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:


Name of Faculty or Presenter

Reported Financial Relationship

Shane Snowdon, MA

Nothing to disclose

Paula Niera, J.D., MSN, RN, CEN 

Nothing to disclose


The planners and managers reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:



Name of Planner/Manager

Reported Financial Relationship

Katie Boston-Leary, MBA MHA BSN CNOR NEA-BC

Nothing to disclose

Lillian Banchero MSN,RN

Nothing to disclose

Holly M. Hampe, D.Sc., RN, MHA, MRM

Nothing to disclose

Dee Morgillo, MEd., MT (ASCP), CHCP

Nothing to disclose



Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed in this activity should not be used by clinicians without evaluation of patient conditions and possible contraindications on dangers in use, review of any applicable manufacturer’s product information, and comparison with recommendations of other authorities.


Americans with Disabilities Act

In compliance with the Americans with Disabilities Act, we will make every reasonable effort to accommodate your request.



Requirements for credit:  

  • Attend/participate in this educational activity and review all course materials. 
  • Complete the online CE Attestation/Evaluation form(s) for each activity you attended by May 26, 2018 at 11:59 pm ET. Instructions will be provided. If you do not complete the online evaluation by this date, you will not be able to get CE credit for this event.
  • Upon successful completion of the online form, your statement of completion will be presented to you to print.